Q - How do I order?
A - Please choose required product from our collections and press Add to cart and then in Check out page enter discount code if applicable, your clear shipping address details including First Name, Last Name and best contact number for the courier to contact you, Street Details, Postal Code for delivery of your ordered products and make secure purchases through our online website.
Please make sure that the products which you have chosen right selection for your requirements such as size, weight, height, colour, dimensions etc before purchase from our online store .
- Kindly note that We will not able to offer exchange items at this current situation and it will be considered as change of mind purchase if it is wrong selection of product for your particular requirement.
- Order will fulfil based on stock availability at that time of placing orders due to stock quantity changes dynamically throughout day. Available physical products can only be ordered from this website at any time.
Q - Whether products can be seen in store before purchase?
A- No. We operate from Online E-commerce store at this moment. So, all products are kept in warehouses and distributed into end customers once order is received and paid by customers.
Q - How do I pay?
A - We accept PayPal, Debit card, Credit Card, Afterpay etc as shown in check out. Once payment is cleared, we will proceed for further processing.
Q - Do you accept credit terms?
A - No, all orders need to be paid for prior to being shipped.
Q - Do I have to pay GST for my order?
A - Yes, Most of products are inclusive of Australian 10% GST as stated in product listing page per product. We are Australian registered company and you will be charged with inclusive of GST during purchase at checkout page.
Q - How do I know I have placed order successfully?
A - Once order is placed successfully and you will get order confirmation email with receipt item details with order product details, Quantity, total $ amount charged. Please keep order confirmed E-mail in secure for future reference and Tax Invoice. And then once payment is cleared by bank, we will proceed for further processing.
Q - Is pick up available?
A - Pick up is NOT available from any of warehouses. Products are distributed with authorised Australian carriers due to some of items are bulks which needs special handling requirements.
Q - How much is delivery and shipping options?
A - Delivery is completely FREE on ALL our products* except some of bulky items are un-deliverable to certain Australia postcodes. Kindly refer shipping policy page for more details based on your postal codes.
Q - How long will it take to receive my order?
A - Deliveries are conducted during business hours in Monday - Friday only.
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse. Once your payment is received and your order will be processed with pick, pack processes within 2 business days in warehouse.
Once products dispatched from warehouse and then the estimated delivery time frames are:
The estimated delivery time frames are:
For customers in Victoria, approximately 3-8 working days;
For customers in NSW, SA, ACT, and QLD, approximately 5-10 working days;
For customers in WA, NT, and TAS, approximately 7-14 working days.
For customers in Victoria, approximately 8 - 13 working days;
For customers in NSW, SA, ACT, and QLD, approximately 10 - 15 working days;
For customers in WA, NT, and TAS, approximately 12 - 19 working days.
Kindly refer shipping policy page for more details for respective interstate shipping times and UNDELIVERABLE POSTCODES.
Q - Can I track my parcel using carrier tracking tool?
Yes, most of Australian courier will provide Track and Trace website. Parcel Tracking details will be available within 48 business day hours of placing your order (Exclude Weekends and public holidays). Transit times are estimated, and it may be affected by factors out of our control and may changes without notice.
Note: If you have ordered more than 1 products, then products will be shipped using 2 different couriers for some cases due to Size and Weight of products and courier supportability.
Q - Do you provide a warranty?
A - Our Manufactures generally offers a 12-month warranty on all products, unless stated otherwise. Please refer Return Policy for more details. Kindly keep receipts details when you have placed order from us for any warranty reference within 12-month of purchase date.
Q - Do you accept returns?
A - Possible for certain condition ONLY since these items are bulky and it will create unnecessary trouble for all of us. Please refer Return Policy for more details.
Condition#1: Items/Item is damaged during transport or faulty.
You are required to notify us within 7 working days after carrier is confirmed that product delivered your given address in case of unlikely events such as item arrives with damaged or faulty. State whether you are requesting a 1) replacement of that product 2) repair of that parts/products 3) refund or credit of item price.
Kindly keep receipts details when you have placed order to us for any returns/claims reference for those unlikely events.
Condition#2 :Change of Mind:
Kindly make your product selection carefully as we are unable to accept this product for refund or exchange if you simply change your mind or if you made an incorrect purchase.
Q – Do you provide instruction manual to setup product?
A- If there is manual from the manufacturers/suppliers, it has been packed in the parcels. Most of our items come with manuals but not all.
Q - Where these products are sourced from?
A - Our products are generic. Most of the items are imported from oversea markets and some locally as well. However due to current pandemic situation, a lot of new stock got delayed or sold out more quickly than expected.
Q - What is your claim process in case of Items/Item is damaged during transport or faulty?
A - ALL Claims need to be sent to us via email: firstname.lastname@example.org. To prevent unnecessary claim delays, please include the following details on the initial claim email:
- Order Number
- Manual with missing parts indicated (if applicable)
- Images/Video clearly showing fault (if applicable)
- Images/Video clearly showing goods in the original packaging (applicable)
- Note: All images and videos must be attached to emails at an appropriate size, we are not able to make a clear assessment off image thumbnails.
Please do not dispose of items before contacting us. We may ask for items back to be inspected. We will not provide credit in cases where goods have been disposed of before submitting a claim to us.
Q - Do you provide Direct Phone Sales Support ?
A - No . There are extensive costs associated with phone Sales support which would very quickly cause increased pricing for all our products and also operating with limited team members at this moment.
We are contactable 7 days through email us - Email: email@example.com or through message into 1300 425 704 or our business Facebook Page. We will respond to you as soon as possible.
Q - Any other queries?
A - Please send us quick email message into email id firstname.lastname@example.org. We will respond to you as soon as possible.